Ordering online has grown much more reliable over the past decade to the point that you can purchase something without a second thought of whether or not it will arrive. Unfortunately, shipping and ordering online is not perfect, and sometimes you’ll find that issues arise during the process.
Amazon has grown thanks to their reliability and reputation for always looking out for the customer’s interests, but this doesn’t mean that you may never have a problem. For most people who order things online relatively rarely, an issue will likely never arise, but if you’re a frequent buyer, there are some things you should be ready for.
Over the course of this guide, we’re going to cover some of the more common issues that may occur when ordering from Amazon. Keep in mind that none of these problems are widespread, and this guide will simply serve to inform you of what can happen and what you can do when these things do occur.
Possible Issues with Amazon
Receiving the Wrong Item
While it may not be frequent, there are times when orders get confused, and Amazon sent the wrong item or possibly additional items along with your purchase. When this occurs, you have a few actions that you can take. For example, if you were sent something completely wrong, you can send it back and get a refund or the item you initially ordered.
On the other hand, if you get an additional product that you didn’t order, you’ll find that you can keep it without any repercussions or payment on your part. The FTC states that sellers are responsible for their actions and that buyers can’t be held accountable for errors, so enjoy your free new product!
Item Lost in Delivery
Another possible issue is if a product that you ordered gets lost en route to the delivery address. There are many possibilities when this occurs, such as the product being sent to the wrong address, in which case you’ll be given a replacement free of charge, though it will necessarily arrive later.
When your delivery is late, allow up to 36 hours for it to arrive before taking action, as most late packages will come within this period following the expected delivery date. Keep in mind that you may be able to track your package, so you’ll want to keep an eye on that as well.
Receiving a Product That is Damaged
There are times when a product can get damaged in delivery, and you have a few options when you receive a product that is already broken. The first thing you’ll want to do is send the item back within the return period, and you’ll have the option of either receiving a full refund or having another product of the same type delivered to you.
As you can see, the vast majority of issues that may arise when ordering from Amazon can be rectified with relative ease, so there’s no need to worry about your package. We hope that this guide has given you the information you were looking for.